Enjoy complimentary shipping on all purchases made at Eclipex. We specialize in premium dog accessories — collars, leashes, harnesses, bandanas, walk sets and more. Shipping is always free!
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. All payments are processed securely through Stripe.
At checkout, you will find a field labeled "Discount code." Enter your promo code there and click Apply. The discount will be reflected in your order total before payment.
Yes! Once your order has been dispatched, you will receive a tracking number by email within 24–72 hours. You can use it on our tracking page.
Reach our support team at support@eclipex.shop or call (231) 335-4953. We aim to respond within 24 hours.
You may cancel your order and receive a full refund before it has been shipped. Contact us at support@eclipex.shop or (231) 335-4953. Once dispatched, please await delivery then initiate a return.
First check your tracking link. If your estimated delivery date has passed with no update, contact us at support@eclipex.shop and we will investigate right away.
Approved refunds are credited back to your original payment method within 5 business days of us receiving your returned item. Times may vary depending on your bank or card issuer.
We accept returns within 30 days of receiving your order, for unused items in original packaging. Returns are completely free — no restocking fees. Contact us to get started.